25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Errors happen. John Rydell.
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