Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated. Most call center applications (ACD, WFM, CRM, etc.)

Contact Center 52

Contact Center Enterprise Call Center APIs 52

NobelBiz

APRIL 18, 2021

Choosing a service provider is probably one of the most important business decisions a call center owner will make. Powering virtually all the vital operations, the service provider is, in some sense, the technical backbone of every contact center. NobelBiz Inc.

Call Center 52

Call Center call center software Contact Center APIs 52

Xaqt

JUNE 22, 2020

From frontline supervisors to executive leadership, reporting is the lifeblood of call center operations and the window into Customer Experience. This leaves call center management to either figure it out on their own or invest in expensive data integration projects and BI tools such as Tableau or Microsoft Power BI.

Call Center 52

Call Center Contact Center Analytics Engineering 52

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. Do I have your permission to record this call for quality assurance? In 2005, built a group of companies.

Contact Center 52

Contact Center Consulting Consulting Call Center 52