Remove 2005 Remove 2013 Remove Consulting Remove Technical Support
article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. James Pollard.

article thumbnail

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” ” 2. Coveo.