Remove 2004 Remove Employee engagement Remove Metrics Remove Quality management
article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Denise went on to head Sony Electronic Inc.’s