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The Social Science That Explains Customer Service Attrition Rates

aircall

High customer service attrition rates can sink an otherwise promising business, but this stubborn problem is solvable. This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them. A 2004 study found a correlation between employee conscientiousness (i.e.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

High customer service attrition rates can sink an otherwise promising business, but this stubborn problem is solvable. This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them. A 2004 study found a correlation between employee conscientiousness (i.e.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

High customer service attrition rates can sink an otherwise promising business, but this stubborn problem is solvable. This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them. A 2004 study found a correlation between employee conscientiousness (i.e.