Remove 2004 Remove Coaching Remove Customer Support Remove Service level
article thumbnail

Part 1: The Strategic Role of B2B Customer Support

TeamSupport

Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. In other words, effective B2B support forms the foundation for long-term successful customer engagements. Characteristics of Leading Support Organizations. The Value of Customer Support.

B2B 64
article thumbnail

17 Must-Read Books for Support Managers

Nicereply

Being a support manager is a demanding job that requires constant learning. These 17 books contain critical lessons that every support manager will benefit from. Every customer support manager has a busy life. A book about customer success and customer support 9. Priorities are constantly competing.