Remove 2004 Remove Best practices Remove Journey mapping Remove Metrics
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She has served clients as an independent consulting partner since 2004. Follow Augie on Social Media: Twitter: Augie Ray (@augieray).

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A Perspective and a Prospective on CX

Horizon CX

For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Customer Journey Mapping is another case in point. Case in point—How many more articles are necessary to explain NPS? We just need to become more reasonable.