2004 Best practices Chief Customer Officer Journey mapping 
Horizon CX
DECEMBER 31, 2018
For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Customer Journey Mapping is another case in point. We just need to become more reasonable. What’s fundamentally changed there?
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. s first-ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy.
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