Customer Relationship Metrics

JULY 26, 2017

Pierce, O’Driscoll, Coghlan, 2004). Organizations must create performance management and employee development programs that use customer relationship metrics to drive their service delivery. For the last few years Customer Relationship Metrics has been helping clients implement a modern QA model called Impact Quality Assurance (iQA).

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. She has served clients as an independent consulting partner since 2004.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133