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The Power of Moderation – A 2020 Perspective

Horizon CX

I consider myself a very moderate person in my approach to life and business and especially within my current role as a customer experience consultant. In fact, surveys show that most managers don’t believe that their company’s statement of purpose accurately reflects reality or that it significantly influences their day-to-day decisions.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. LinkedIn: Adrian Swinscoe – Aspirant punk – Punk CX.