TeamSupport

SEPTEMBER 8, 2020

Support helps customers adopt and apply products. Customer contact with Support identifies training needs and ways to help customers become more proficient and successful. Reporting and analytics help identify trends and severity of issues so product teams can more efficiently prioritize fixes.

B2B 64

B2B Customer Support Strategic Value Coaching 64

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Government 51

Government Coaching Contact Center Quality management 51

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98