Customer Relationship Metrics

JULY 26, 2017

Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. She states that if you believe people need to be held accountable, what is YOUR underlying belief? Why is that? Ownership.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133