2004 Accountability Average Handle Time Feedback 
Customer Relationship Metrics
JULY 26, 2017
Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. She states that if you believe people need to be held accountable, what is YOUR underlying belief? Why is that? Ownership.
Contact Center Geek
AUGUST 7, 2014
Customer retention is vital and getting customer feedback can give great insight into the future success of our business, but we need to allow customers to leave us. We need to be gracious and offer solutions but when the customer says it’s time to break up, it’s time to say goodbye. Comcast is not the first.
Expert insights. Personalized for you.
211 
Let's personalize your content