2004 Abandon rate industry standards Technology 
Fonolo
FEBRUARY 9, 2023
The longevity of service level is astonishing if you consider the enormous changes that have occurred in customer service technology over the last few decades. You might be thinking that this standard is based on careful analysis. It was arbitrarily chosen in the early days of call center technology.
Fonolo
JUNE 9, 2014
The longevity of service level is astonishing when one considers the enormous changes that have occurred in customer service technology over the last few decades. One would hope that this standard is based on careful analysis, but in reality, it’s not an 80/20 rule or principle at all. ” – 2019.
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