Taylor Reach Group
JANUARY 21, 2019
About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.
Genroe
JANUARY 21, 2015
Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. The good news is that if you implement your customer feedback process effectively it will also drive employee engagement, so you have a win-win on your hands. Automate your process.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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