Remove 2003 Remove Chief Customer Officer Remove Customer Care Remove Management
article thumbnail

Successful On-boarding in Contact Centers: Top Experts Reveal Secrets

CX Global Media

About Linda Harden : Linda Harden is President of Pipeline Publishing Group and Publisher of the monthly contact center management magazine, Contact Center Pipeline. Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Chief Customer Officer, FrontSpin.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.