10 Key Metrics and KPI’s for Contact Centre Performance
Call Design
JULY 6, 2021
Net promoter score was developed by Bain and Co in 2003 and is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. Even if it is not set as a KPI, management can use it to coach and train staff to improve the way they handle contacts to get better results. Net Promoter Score.
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