Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

EPIC Connections

OCTOBER 20, 2017

EPIC Connections and SmartAction partnered with both NICE inContact and its customer, TechStyle, to deliver a highly-rated, executive track session at the inContact User Conference (ICUC). The collaborative session addressed omnichannel best practices in the contact center environment. www.nice.com.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

Taylor Reach Group

JUNE 13, 2017

Proactive chat allows you to utilize customer intelligence, data and business rules to decide who and when to serve up the chat conversation – it allows for targeted messaging. Best practice chat companies are using customer data. Ranked #5 in Customer Service Globally with 27 awards for operational excellence.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58