SmartAction

MARCH 7, 2023

After several years of steady growth, 2023 marks the year when the global conversational AI (CAI) market should really take off. What are the key drivers of this explosive growth in the CAI market? These market offerings blur the lines between what customers interpret as a computer conversation and a live human agent.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. The ROI is Undeniable When You Choose a Pro to Build your Chatbot.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. The company was tiny and their product was one of many in a fairly crowded market. Through a combination of investment and acquisition, they have grown to offer at least a dozen separate software products and a market cap of more than $4 billion. Informative videos.

Self service 48

Self service Virtual Agent Sales Enterprise 48