SmartAction

FEBRUARY 27, 2023

Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Understanding the key differences between IVR and IVA is crucial for businesses looking to optimize their customer service. A way to see the differences between IVR and IVA is to learn the pros and cons of each.

Interactive Voice Response 76

Interactive Voice Response Contact Center Virtual Agent Self service 76

SmartAction

MARCH 7, 2023

NLUs are already adding value, but advances in the technology will greatly enhance its delivery of a more human-like conversational experience. Many consumers are already familiar with products that provide text-to-speech and human voice. Conversational AI is the key to augmenting existing technology with a company’s IP.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

SmartAction

APRIL 4, 2023

By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.

Virtual Agent 87

Virtual Agent Chatbots Self service Banking 87