Adding a Chatbot: Trust a Pro or Build it Yourself?
SmartAction
OCTOBER 19, 2022
Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. Why is it So Hard to Implement and Maintain a Chatbot?
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