SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. Why is it So Hard to Implement and Maintain a Chatbot?

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Beyond Philosophy

DECEMBER 31, 2019

In 2002, when I started Beyond Philosophy, Customer Experience was an area that was only forming. You already see artificial intelligence (AI) in the form of surprisingly engaging chatbots. I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. .

Customer Experience 383

Customer Experience Consulting Consulting Chatbots 383

SmartAction

MARCH 7, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. These are a few value points that will drive the CAI market in 2023.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

SmartAction

FEBRUARY 27, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. For even more information on the differences between IVA and IVR, check out this blog post!

Interactive Voice Response 74

Interactive Voice Response Contact Center Virtual Agent Self service 74

SmartAction

JULY 13, 2018

While some organizations are dabbling with do-it-yourself chatbots to help customers self-serve via automation, they ultimately create silos that cannot be scaled to voice, where more than half of customer engagements take place.

Call Center 40

Call Center Marketing B2B Contact Center 40

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 119

Personalization Engineering Construction Transportation 119

Answer Dash

OCTOBER 15, 2018

Our panel offered a variety of perspectives and insights about AI, and participants seemed to be in various stages of adoption of these new applications, including chatbots, automation of lead scoring, and customer data analysis.

B2B 76

B2B Marketing Customer Experience Benchmark 76