SmartAction

FEBRUARY 27, 2023

So, What’s the best solution for the contact center? While IVR has served as a staple customer service technology for years, its capabilities are limited to simple interactions and can sometimes lead to customer frustration. For even more information on the differences between IVA and IVR, check out this blog post!

Interactive Voice Response 74

Interactive Voice Response Contact Center Virtual Agent Self service 74

SmartAction

SEPTEMBER 16, 2022

Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever. GET IN TOUCH.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

SmartAction

OCTOBER 19, 2022

Call centers must adapt to changing client demands for self-service by giving their chatbots new features and capabilities. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

APRIL 4, 2023

In fact, it’s the most rapidly evolved technology in the contact center today. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Virtual Agent 85

Virtual Agent Chatbots Self service Banking 85