2002 Analytics Big data Employee engagement 
Beyond Philosophy
JANUARY 7, 2016
This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Predictive Analytics Are Key. Big data can be used to research past behavior. Predictive analytics are key to improving Customer Experience in 2016. My prediction.
Beyond Philosophy
JANUARY 7, 2016
This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Predictive Analytics Are Key. Big data can be used to research past behavior. Predictive analytics are key to improving Customer Experience in 2016. My prediction.
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