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Embrace New Ways of Thinking in 2016

Beyond Philosophy

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Big data can be used to research past behavior. Employee Engagement and Customer Experience. We see the growth of employee engagement programs.

article thumbnail

Embrace New Ways of Thinking in 2016

Beyond Philosophy

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Big data can be used to research past behavior. Employee Engagement and Customer Experience. We see the growth of employee engagement programs.