Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Quality management software, including call recording and call monitoring tools, provide a way to manage, track and report quality metrics…”. @TerminixTriad. Burn Blackwell is the President & CEO of Terminix Triad.

call center software 210

call center software Call Center Contact Center Analytics 210

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. You can also efficiently direct your calls by setting up an easy-to-follow Interactive Voice Response (IVR — think “press one for shipping, press two for store hours,” etc.)

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

PeopleMetrics

AUGUST 7, 2018

An important metric in any successful VoC program is NPS , or Net Promoter Score. And because it’s a common metric across industries, it also provides you with the opportunity to benchmark your NPS compared to other companies in your industry or other industries. NPS is not a flawless metric. Using NPS Despite Its Flaws.

Interactive Voice Response 70

Interactive Voice Response Metrics Benchmark Surveys 70