PeopleMetrics
SEPTEMBER 12, 2019
An interactive voice response (IVR) survey or a computer-generated survey can be used after a customer interacts with a contact center—the system directs the customer to the survey when the call is complete. When a customer uses a mobile app, a survey can be embedded into the app asking them to provide feedback.
SmartAction
DECEMBER 15, 2021
The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. Traditional IVRs aren’t cutting it anymore as the bodies needed to fill in aren’t there to take the calls. In January of 2000, 67.3% of Americans participated in the workforce.
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PeopleMetrics
JUNE 18, 2019
Chatbots and endless IVR loops may scale, but they often do not deliver a great customer experience. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Over the past year, another lesson has emerged that I would like to share with you.
Aspect
NOVEMBER 1, 2018
Millennials were born between 1976 and 2001. Aspect Workforce Management empowers agents with a wealth of self-service options including web-based, smart phone, IVR or even using an intelligent personal assistant chatbot. They are very different from their doting baby boomer parents. Dan Schawbel, author of Me 2.0
Callminer
FEBRUARY 21, 2018
His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. @TerminixTriad. Burn Blackwell is the President & CEO of Terminix Triad. He is a proud 4 th -generation owner and operator of the Blackwell family in Terminix Triad.
Jon Arnold
MAY 25, 2017
I didn't attend the technical breakout sessions, but I hardly heard any references to IVR, ACD, call recording, etc. - Not quite the iconic monolith slab from Kubrick's 2001 Space Odyssey, but at least here, the message is easier to understand - "moments connected" - I hope! :-). the stock in trade of most contact centers.
aircall
JANUARY 16, 2018
Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. You can also efficiently direct your calls by setting up an easy-to-follow Interactive Voice Response (IVR — think “press one for shipping, press two for store hours,” etc.)
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