CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success
Amity
NOVEMBER 25, 2014
And like the pioneers in marketing, there is a lot we can learn by revisiting how the pioneers in Customer Success, like Paul Teshima, realized why helping customers succeed was integral to SaaS success and in doing so, shaped this discipline. Amity: You were a pioneer in the Customer Success – how did you break ground?
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