Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service. Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible. Think HAL, the sentient computer from "2001: A Space Odyssey.”)
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