Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
Studies have shown that the average consumer would rather interact with a live agent than a chatbot. Only 35% of respondents claimed that chatbots solved their problems effectively, while 77% felt that customer service chatbots were frustrating. Think HAL, the sentient computer from "2001: A Space Odyssey.”)
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