Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist
Customer Guru
MARCH 7, 2018
I completed my engineering in 2001, majoring in Electronics. So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. But in a call center, you don’t talk to a customer face to face; you do it over a phone.
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