Contact Centers Can Thrive in the Worker Shortage
SmartAction
DECEMBER 15, 2021
The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. With easily scalable virtual agents, hold times are eliminated. to self-service for over 100 types of interactions, from the most common to the most nuanced. In January of 2000, 67.3%
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