Contact Centers Can Thrive in the Worker Shortage
SmartAction
DECEMBER 15, 2021
The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. With easily scalable virtual agents, hold times are eliminated. Customers are greeted with “How can I help you today?” A live agent deals with anything handled outside of self-service.
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