Aspect

NOVEMBER 1, 2018

Millennials were born between 1976 and 2001. Workforce scheduling and forecasting – Modern workforce management systems take employee preferences and skill sets into account when building schedules. They are very different from their doting baby boomer parents. Dan Schawbel, author of Me 2.0

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

CSM Magazine

JUNE 30, 2021

AI chatbot handles peaks and supports business growth. Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. We quickly decided that using a chatbot, underpinned by AI, was the way forward.”.

Chatbots 105

Chatbots Self service Accountability Interactive Voice Response 105

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. Virtual Agents and Omnichannel bots are well suited for repetitive call types, such as: reservations, scheduling, FAQs, basic account queries and updates, checking order status and even level-one tech support.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52