DMG Consulting Releases 2023 – 2024 Contact Center as a Service Product and Market Report
DMG Consulting
NOVEMBER 7, 2023
It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.
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