The Intraday Story – Four Reasons to Think Again about Real-Time
CSM Magazine
NOVEMBER 28, 2017
Paddy Coleman at QStory takes a closer look at how intraday automation is the next step-up in contact centre performance. Whether it’s called real-time or intraday management, real-time is back on the contact centre agenda with a vengeance. So just what does Intraday Automation really mean?
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