Ann Michaels and Associates

JUNE 15, 2020

While it might sound obvious, how consistent is your team with their hellos and goodbyes? Frank Sherlock at CallMiner. Allow the team to review themselves alongside their superiors. This greatly enhances their chances of providing the customer with a ‘one-and-done’ resolution to their call. 4) Follow Up Fast.

Customer Experience 59

Customer Experience Scripts Morale Feedback 59

Ann Michaels and Associates

MARCH 30, 2019

While it might sound obvious, how consistent is your team with their hellos and goodbyes ? Frank Sherlock at CallMiner. Allow the team to review themselves alongside their superiors. This greatly enhances their chances of providing the customer with a ‘one-and-done’ resolution to their call. David Preece at QStory.

Customer Experience 56

Customer Experience Scripts Morale Feedback 56

REVE Chat Blog

NOVEMBER 6, 2019

Improve team productivity – When you engage your customers with live chat or video chat you deliver instant support, what they actually expect. Frank Sherlock. To reduce call volumes for your support team. The customers are able to make quick decisions that boost their satisfaction.

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82