speech-analytics-challenges-opportunities-ebook 
SharpenCX
MARCH 25, 2021
As customer service leaders continue to embrace the life where agents can work from where they’re most comfortable, new challenges catapult to the top of priority lists. Turns out, customer service analytics, including speech analytics, is one of the five technology trends in Gartner’s custom e r experience hype cycle this year. .
SharpenCX
JUNE 22, 2021
Step 3: Use speech analytics to anticipate training needs. In all of those conversations, your call center agents encounter challenges and make moves that are, at times, awesome, and other times… maybe not so awesome. With speech analytics, your team can convert every day conversations into helpful transcripts.
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Vonage
OCTOBER 22, 2015
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Top six call centre challenges facing the technology sector. Customer Experience 3.0 Wireless and mobile.
NobelBiz
FEBRUARY 22, 2023
2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. And here are the telltales. Can remote work be managed?
NobelBiz
FEBRUARY 21, 2022
2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. And here are the telltales. Can remote work be managed?
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