The Northridge Group

AUGUST 31, 2023

Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors. You may unsubscribe from these communications at anytime.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

AUGUST 31, 2023

Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors. You may unsubscribe from these communications at anytime.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

SharpenCX

JUNE 3, 2020

And, how can you support them with the resources and autonomy to do better work? Frost & Sullivan ). And 31% of workers report high or extremely high stress levels on the job. Those few, small (and inexpensive) changes optimized an entire workforce to show up and do their best work each day. FlexJobs ). Deloitte ).

Customer Experience 84

Customer Experience Agent burnout Contact Center Metrics 84