Cisco - Contact Center

SEPTEMBER 3, 2020

What’s the first thing that comes to mind when you hear the words “customer experience”? We each have our own perspectives based on our most memorable experiences as consumers – either good or bad. Visit our Cisco Contact Center solutions website. Bridging Two Worlds for Greater Customer Experiences. Delightful?

Contact Center 96

Contact Center contact center solutions Analytics Surveys 96

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. Both things can be true.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. Both things can be true.

Customer Service 52

Customer Service Banking Contact Center Call Center 52