What Metrics Matter Most For An Inbound Call Center?
Quality Contact Solutions
DECEMBER 31, 1969
One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. There are many other metrics such as Average Handle Time (AHT), Schedule Adherence, Attrition, Cost per Contact, and Average Wait Time (AWT). By Kelli Barabasz, Vice President of Operations.
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