SmartKarrot

OCTOBER 22, 2021

In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). In fact, some of the virtual personal assistants such as Alexa, Cortana and Siri have started to gain traction and are being used by millions of customers everyday. Chatbots to the rescue.

Omni-channel support 10

Omni-channel support Technology Customer Service Chatbots 10

InGenius

JANUARY 31, 2020

These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold. Contextualized omni-channel support. Omni-channel support enables businesses to seamlessly connect with their customers and provide consistent service across all channels.

Omni-channel support 62

Omni-channel support Contact Center Virtual Agent Analytics 62

CSM Magazine

JULY 24, 2015

As social media and website capabilities evolved, channels were expanded further. Today, customers receive support using a variety of channels, including phone, email, social media, video, self-service portals and chat forums. This multi-channel customer support model is now the standard rather than the exception.

Omni-channel support 79

Omni-channel support Multichannel Self service Virtual Agent 79