CSM Magazine
JUNE 12, 2020
These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.
REVE Chat Blog
APRIL 22, 2020
So, you should think of omni channel strategy. You need to assure your customers consistent and real time support across all channels. Here is how to deal with customer complaints via omni channel support strategy: Resolve and reduce the number of complaints as customers can reach out to you across various channels.
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