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10 Prolific Ways Technology Will Play a Vital Role in Affecting the Future of Customer Service

SmartKarrot

In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). In fact, some of the virtual personal assistants such as Alexa, Cortana and Siri have started to gain traction and are being used by millions of customers everyday. contact-form-7].