8 Uses of Artificial Intelligence to Boost Customer Experience Measurement
Pointillist
OCTOBER 22, 2018
Let’s say a machine learning program can detect that you are stressed out and plug in a call-center rep faster, reducing your wait time. How many times have you provided access to a dashboard to an executive, only to have them ask for further analysis or explanation by a member of the analytics or CX team? Let’s face it.
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