Remove Metrics Remove Omni-channel support Remove Self service Remove Virtual Agent
article thumbnail

10 Prolific Ways Technology Will Play a Vital Role in Affecting the Future of Customer Service

SmartKarrot

It is no surprise that the usage of chatbots in customer service is taking a notch up. It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA).

article thumbnail

Top Five Contact Center Trends to Expect in 2020

InGenius

To meet customer expectations, modern businesses are now adopting live engagement tools that help improve service through real-time communication. These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold. Contextualized omni-channel support.