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Management

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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. 11/30/2017. This represents only 11.4%

Consulting

Consulting Consulting Contact Center Marketing

Changing Conversations In the Chat Window and Chat Team

RapportBoost

JANUARY 29, 2019

When it comes to chat for customer support and sales, conversations often begin with an inquiry or a grievance. At RapportBoost, we think that happens on two levels: within the language of chat itself, and within the management structure of the chat team. A customer may reach out for product information or requesting recommendations.

Revenue potential

Revenue potential Coaching Analytics Contact Center

Customer Contact Central

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

Changing Conversations In the Chat Window and Chat Team

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