Management Morale Time management Virtual Agent 
Liveops
FEBRUARY 27, 2020
What to do: Consider augmenting your call center with a virtual model. Virtual agents can fill your open seats and make it easier for you to retain and better utilize the engaged members of your workforce. Performance and morale may suffer, and customers tend to get the brunt end of it.
Liveops
FEBRUARY 27, 2020
What to do: Consider augmenting your call center with a virtual model. Virtual agents can fill your open seats and make it easier for you to retain and better utilize the engaged members of your workforce. Performance and morale may suffer, and customers tend to get the brunt end of it.
Inbenta
JUNE 2, 2021
The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error.
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