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Call Center Outsourcing: Pros, Cons, and Best Practices

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SEPTEMBER 9, 2023

CRM software , IVR in call centers, cloud-based AI tools, and many more technologies are designed to complete highly advanced tasks such as finding out the current emotions of customers, customer journey mapping , analyzing current customer support strategy, building customer traits list, and many more.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Our favorite content from Ian : Customer Journey Mapping – are ‘static’ maps a waste of time and money? Jake Perez.

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