CSM Magazine
OCTOBER 7, 2021
Led by Kacey Kemmerer, VP Sales and Channels, the program benefits from the experience of Rosemary Cormican, appointed as director of channels America earlier in the year. Cormican has more than 20 years of experience working in sales, channel, and distribution.
Upstream Works
AUGUST 5, 2021
As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. The value of flexibility lies in adapting to change, and this is especially important for automation.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. These businesses also excel in customer-care and after-sales service. It can make a real difference in terms of both sales and profits to those who follow this direction.
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